FAQs
Have Questions? Find Answers Here!
General IT Services
01. What industries do you provide IT support for?
We provide IT support for various industries, including enterprise businesses, retail, healthcare, finance, education, and more. Our services are customizable to fit any business sector.
02. Do you offer 24/7 IT support?
Yes, we offer round-the-clock IT support to ensure seamless business operations. Our team is available globally for both remote and on-site assistance.
03. Do you provide both remote and on-site IT support?
Yes, we offer both remote troubleshooting and on-site IT support services worldwide, depending on your business needs.
04. What qualifications do your IT engineers have?
Our engineers are certified professionals with expertise in networking, cybersecurity, cloud solutions, server management, and other IT disciplines.
05. What information do you need before providing IT support?
We typically need details about your IT infrastructure, the issue you’re facing, and your preferred support method (remote or on-site)
06. How soon can I expect IT support after signing up?
Response times depend on your service agreement, but we aim for immediate remote assistance and on-site support within the shortest possible time.
Enterprise IT Infrastructure Maintenance
01. What types of servers do you support?
We support all major server brands, including Dell, HP, IBM, Cisco, and custom-built solutions. We handle physical and virtual servers, including cloud-based infrastructure.
02. How do you ensure data security during maintenance?
We follow strict security protocols, including encrypted backups, access controls, and compliance with industry standards such as ISO 27001 and GDPR.
03. Can you help migrate data from old servers to new ones?
Yes, we offer full data migration services, ensuring minimal downtime and secure data transfer.
04. Do you provide storage solutions for businesses?
Yes, we offer RAID and SAN storage maintenance, backup solutions, and disaster recovery planning.
Global IT Support & Field Services
01. What locations do you cover for on-site IT support?
We provide global IT field services in multiple countries, ensuring rapid response times wherever your business operates.
02. How fast can you deploy an IT engineer for on-site support?
Deployment time varies based on location, but we strive for same-day or next-day on-site support in most regions.
03. Can you manage IT infrastructure upgrades and expansions?
Yes, we handle infrastructure upgrades, including network expansions, data center installations, and system migrations.
Retail & Commercial IT Support
01. Do you install and maintain EPOS (Electronic Point of Sale) systems?
Yes, we provide full support for EPOS system installation, configuration, and troubleshooting.
02. How can you improve Wi-Fi connectivity in our retail stores?
We conduct Wi-Fi site surveys, optimize coverage, perform RF spectrum analysis, and implement secure access controls for seamless connectivity.
03. Do you offer payment gateway support?
Yes, we integrate and maintain secure payment processing solutions to ensure smooth transactions.
End-User Computing & Workplace IT Solutions
01. Can you provide IT support for remote employees?
Yes, we offer remote troubleshooting, VPN setup, and cloud-based collaboration tools to support remote workforces.
02. What types of computers and devices do you support?
We provide support for desktops, laptops, macOS, Windows, Linux systems, and peripheral devices such as printers and scanners.
03. Do you offer IT training for employees?
Yes, we provide user training and IT best practices to enhance workplace efficiency and security.
03. Can you set up conference room audiovisual (AV) solutions?
Yes, we install and support projectors, digital signage, and interactive display solutions for corporate environments.
Proactive IT Monitoring & Remote Support
01. How does Remote Monitoring & Management (RMM) work?
Our RMM service continuously tracks system performance, detects potential issues, and applies preventive measures before failures occur.
02. What IT support levels do you provide?
We offer Tier 1, 2, and 3 technical support, ranging from basic troubleshooting to advanced IT problem resolution.
03. How can I request IT help?
You can reach our IT helpdesk via phone, email, live chat, or through a dedicated support portal.
Cybersecurity & Compliance Solutions
01. What cybersecurity measures do you provide?
We offer firewall management, intrusion detection, endpoint security, ransomware protection, and compliance solutions for businesses.
02. Do you offer cybersecurity training for employees?
Yes, we provide security awareness training to help employees recognize threats such as phishing attacks and data breaches.
03. Can you help businesses achieve regulatory compliance?
Yes, we assist with GDPR, HIPAA, ISO 27001, and PCI DSS compliance through risk assessments and security audits.
Pricing & Service Plans
How are your IT services priced?
Our pricing depends on the scope of work, service level agreements (SLAs), and whether support is remote or on-site. Contact us for a custom quote.
02. Do you offer flexible service contracts?
Yes, we provide both one-time services and long-term managed IT service contracts.
03. Can I get a customized IT support package?
Absolutely! We tailor IT service packages based on your business needs and budget.
On-Demand IT Maintenance
info@wiztechglobal.com
Phone
+1 (848) 295 6080